Terms & Conditions


Welcome to avanavietnam.com terms and conditions. These conditions will be applied to all items ordered from our web portal. Please read through them carefully prior to placing your order. By using this website and/or placing an order, you agree to be bound by the terms and conditions set below. Please read our privacy policy regarding the personal information that you provide us.
Prior to placing an order, if you have any queries relating to our terms and conditions, please contact us at contact@avanavietnam.com

By using this site, you certify that you are of an appropriate age to proceed with an order on our website.

Please note that upon placing an order, a receipt with your intended purchase will be e-mailed directly to you. This receipt does not constitute a contract. Orders may be canceled at any time by the customer for any reason or by the company due to insufficient stock, the inability to authorize a credit card, suspicion of fraudulent intent, orders appearing to be placed by dealers, resellers/distributors, or for any other reason.

Please note that AVANA Vietnam has the right to refuse or to cancel any orders, whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, AVANA Vietnam will refund the amount back to your credit card and inform you by email.

Our stock is continually changing but we do our best to keep it up to date. Please realize that many of our featured items are offered in limited quantities. However, you might purchase an item that is out of stock. In this case, we will contact you via your provided contact details and discuss options to change or amend your order.
Please note that delivery time will vary depending on the availability of the stock.

AVANA  does not warrant that the functions or operation of this website will be uninterrupted or error-free, or that this site/server will be free of viruses or other harmful elements.

As a user of our website, you agree that your access will be subject to the terms and conditions outlined in this legal notice. You also agree that access is undertaken at your own risk. AVANA shall not be liable for any inabilities to access this website.

You agree to indemnify, defend, and hold harmless A VA NA, its officers, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Most of AVANA’s designs are gender and size-free. All sizes and measurements are approximate; however, we make every effort to ensure they are as accurate as possible. We reserve the right to change the details of the items on the site, including prices, colors, and sizes.

You agree to provide current, complete, and accurate personal and account information for all purchases on our website.  You agree to promptly update your account and other information, including your email address, credit card number & expiration date, so that we can complete your transaction and contact you when necessary.

Products displayed on the website are available at A VA NA’s Warehouse. Please be aware that our web portal has a limited collection. If you are interested in seeing additional items, please contact us and we can get you the information about products stocked in our various retail stores.

​All orders are shipped from our Warehouse in Hoi An, Vietnam.  We offer free standard shipping within Vietnam. For orders outside of Vietnam, we are offering FREE shipping until December 31st, 2021 when you purchase 2 or more items. Please be aware that AVANA is not held liable for any customs import duties, value-added surcharges, other relevant government charges, and taxes. Currently, due to COVID, shipping through DHL is taking approximately 7 days.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow a few additional days for delivery. If there should be a significant delay in your shipment, we will notify you via email. Please be aware that we do not process or deliver any orders on weekends or Vietnamese national holidays.  Every order placed on a weekend (beginning Friday at 3 PM) or on a Vietnamese national holiday will be processed on the following working day. We are not responsible for delays due to inclement weather.

You may return any product within 14 days of delivery to your door.  To return your product, please ship the item to AVANA Vietnam’s warehouse located at: A VA NA  Lê Thị Trang 57 Lê Lợi, Phường Minh An, Tp Hội An, tỉnh Quảng Nam Hội An, Quang Nam 51000, Vietnam

We insist items are returned clean, unworn, and with all of their tags still attached. Returns should be in their original state, unused and unwashed. Please be aware that we quality control every item that leaves our warehouse so receiving a faulty item should be rarely if ever experienced. If a non-faulty item is returned and is not in a condition to be resold (e.g. used, washed, soiled, or damaged), you will be liable for the shipping costs and the item will be sent back to you without a refund.

We are not responsible for returned products until they arrive in our store. We understand not all purchases made on our website will meet your expectations. We have the right to refuse any repeat orders should something be returned.

The product prices on our site are quoted in USD and are inclusive of VAT.
Prices and delivery costs can change at any time. However, changes will not affect orders with confirmations that have already been sent.  AVANA accepts payment by bank transfer. Your order will proceed after we receive your payment.  You will receive your order confirmation via email. If you do not receive your confirmation email, please contact customer care. We reserve the right to decline any order at our discretion.

After your return has been accepted, we will process your refund via the same method that you used to make your order. Please allow 14 days for all refunds. Shipping costs will not be refunded.

All orders are checked before packaging. If you do receive a damaged product or if a defect occurs, please contact avanavietnam@gmail.com as soon as possible. For items purchased at one of our retail stores, please contact the store directly for any issues.

AVANA at (thereinafter AVANA, Mst 4300393694, 57 Lê Lợi, Phường Minh An, Tp Hội An, tỉnh Quang Nam, Viet Nam”) is responsible for the processing of your personal data on the website www.avanavietnam.com. You can also modify this information through your personal member profile. We offer you the opportunity to unsubscribe from any marketing communications through your member profile.

AVANA has developed technical appropriate security measures to avoid destruction, loss, forgery, modification, forbidden access, and mistaken communication to third parties. Your personal data will be private and only used on our website.

AVANA may never be held liable for any direct or indirect damage that results from a wrong or illegal handling of personal data by a third party. AVANA Vietnam warns you that the website can include links, hyperlinks, or references to other websites, which are not controlled or managed by AVANA Vietnam and to which this privacy policy does not apply. AVANA Vietnam is not liable for the content of these websites, or the offers, products, and services offered by those. AVANA Vietnam advises you to carefully read the privacy policy of every website that you visit, given that these rules can differ from the present privacy policy.

Our website uses cookies and similar technologies to distinguish your preferences from those of the other users of our website. This allows us to offer you a better experience when you visit our website and to optimize our online store. If you wish to find out more about removing or blocking cookies, we recommend that you visit this website for further information: http://www.aboutcookies.org/Default.aspx?page=2.

All content included on this site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions, and software (collectively, “Content”), is the property of AVANA Vietnam and is protected by national and international copyright and other intellectual property laws.

You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the content without the prior express written consent of A VA NA as the case may be. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only.

You can reach a customer service representative via email: contact@avanavietnam.com

We aim to answer all questions within one business day.