Terms and Conditions

Thank you for exploring avanavietnam.com. To ensure that your visits to our website are consistently enjoyable, we’ve provided the information below. 

This website is operated by AVANA Vietnam. Throughout the site, the terms “we,” “us,” “our,” and “avanavietnam.com” refer to AVANA Vietnam. 

Avanavietnam.com offers this site as a service to its customers. Please take a moment to review the basic rules governing your use of our site. Your use of our site constitutes agreement to follow and be bound by these terms. If you disagree with any part of this agreement, kindly refrain from accessing the website or using any services. Although you may “bookmark” a specific section of avanavietnam.com to bypass this agreement, your usage still binds you to these terms. 

As we may modify this agreement at any time, it is advisable to periodically review the terms. Continued use of or access to the website following any changes indicates acceptance of those changes. If you have questions about our policies, contact us at [email protected]

By visiting our site or making a purchase, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”), including additional terms, conditions, and policies referenced herein. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. 

Please carefully read these Terms of Service before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. Your continued use of the website after any changes constitutes acceptance of those changes. 

Legal Information 

This website is owned and operated by <A VA NA>. Unless noted otherwise, all design and content on avanavietnam.com are copyrights, trademarks, trade dress, or intellectual property owned, controlled, or licensed by AVANA Vietnam. The entire website is protected by copyright and applicable trade dress laws, with all rights reserved globally. 

You agree not to use our products for illegal or unauthorized purposes. Reproduction, publication, display, modification, sale, or distribution of materials from avanavietnam.com without authorization is prohibited.
Downloading or copying page contents for personal, non-commercial use is allowed. Any further distribution via email does not transfer any rights, title, or interest. 

Limitation of Liability 

Due to the unpredictable nature of technology and the online environment, we do not guarantee uninterrupted, timely, secure, and/or error-free service. We do not warrant that results obtained from the service will be accurate or reliable. 

We reserve the right to remove or cancel the service at any time without notice. As a visitor or user, you must assume full responsibility for associated equipment servicing costs. Access is subject to the terms in this legal notice at your own risk. AVANA Vietnam is not liable for any loss, claim, or damages related to your use or inability to access the website. 

Inaccuracies
We strive to present the most recent, accurate, and reliable information on our website. Occasionally, information may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. 

Errors are unintentional, and we apologize for any impact on individual orders. Content is presented ‘as is,’ with no claims to accuracy, either expressed or implied. We reserve the right to correct errors, inaccuracies, or omissions, and to update information or cancel orders if inaccuracies arise without prior notice. 

If your credit card has been charged and your order is canceled,we will credit your card for the incorrect amount. 

Availability 

Many featured items have limited quantities, and due to this limitation, stock is not continuously refreshed. When an item is no longer in stock, we make efforts to remove it promptly. We do not guarantee the availability of all products for sale or timely delivery. We may provide substitute item information and/or updated delivery times. If you decline proposed alternatives, we will refund the unused portion of your order.  Not all products available online may be in our store and vice versa. We reserve the right to discontinue any product at any time. For questions regarding item availability, contact us at [email protected] 

ONLINE STORE TERMS 

By agreeing to these Terms of Service, you certify that you are of the age of majority in your state or province of residence. You must not transmit any harmful code, and a breach of these terms will result in immediate termination of your services. 

General Conditions

We reserve the right to refuse service to anyone for any reason. Your content may be transmitted unencrypted, excluding credit card information, which is always encrypted. It is your responsibility to use an SSL-enabled browser for secure transactions. 

If you have concerns about electronic orders, please contact us at [email protected]  Note that email is not encrypted, and we will never request sensitive information via email. 

You agree not to use our products for illegal purposes or violate any laws in your jurisdiction. Reproduction, publication, display, modification, sale, or distribution of site materials without authorization is prohibited. 

Accuracy, completeness and timeless information

We are not responsible for inaccuracies or incomplete information on the site. Historical information may not be current, and we reserve the right to modify site content without obligation to update. Monitor changes to our site at your own responsibility. 

Product Information 

Efforts are made to accurately display product colors on the website. However, due to monitor variations, we cannot guarantee precise color representation. 

Artisanal methods used in our fabric production can lead to variations in weaving, colors, softening, etc., without compromising quality. Product measurements are approximate, and actual measurements may vary. 

Descriptions, pricing, and product availability are subject to change without notice at our sole discretion. We do not guarantee the quality of purchased products, services, or error correction in the Service. 

Pricing 

Product prices are subject to change without notice, and no adjustments will be made on previous purchases. Promotions, offers, and discounts may differ between avanavietnam.com and AVANA Vietnam store. Exchange rates used to calculate prices in different currencies may vary, and product prices are updated daily by Shopify. We are not obligated to match prices across its different sales channels. 

Product or Service

Certain products or services may be exclusively available online, subject to return or exchange as per our Return Policy. We do not guarantee product availability and may provide substitute options. 

We strive for accurate product representation, but colors and images may vary. Due to artisanal methods, product variations in weaving, colors, etc., may occur. Product measurements are approximate. 

We reserve the right to limit sales and quantities. Descriptions, pricing, and product availability are subject to change without notice. 

Payment

PayPal is accepted, and the legal agreements and privacy statements for PayPal services can be viewed on their website. 

ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse orders and limit quantities. Provide accurate purchase and account information. Review our Refund Policy for details. 

Optional tools

Third-party tools are provided as-is, without warranties. New services or features are subject to these Terms of Service. 

Third party links

Third-party content, products, or services may be available via our service. We are not responsible for third-party websites and recommend reviewing their policies. 

PERSONAL INFORMATION 

Submission of personal information is governed by our Privacy Policy. 

ERRORS, INACCURACIES, AND OMISSIONS 

We reserve the right to correct errors, inaccuracies, or omissions in service information. 

PROHIBITED USES 

Prohibited uses include unlawful activities, harassment, false information submission, and interference with security features. Violation results in termination of services. 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

Service use is at your risk. We do not guarantee uninterrupted, error-free service. We are not liable for damages, and our liability is limited by law. 

INDEMNIFICATION 

You agree to indemnify us from any third-party claims due to your breach of these Terms of Service. 

SEVERABILITY 

If any term is deemed unlawful, the remaining terms remain enforceable. 

GOVERNING LAW 

These Terms of Service are governed by Vietnamese law. 

CHANGES TO TERMS OF SERVICE 

Review the current version on our website, as we may update, change, or replace terms without notice. 

CONTACT INFORMATION 

Inquiries can be sent to [email protected] or by visiting www.avanavietnam.com for store addresses. 

Indemnification 

You agree to indemnify and hold harmless AVANA Vietnam, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claims, damages, and costs, including reasonable attorney fees. This indemnification is related to a breach of these Terms of Service, any activity on your account, and/or violations of laws. 

Correspondence 

While we aim to respond quickly to applicable emails, we are under no obligation to respond to all correspondence. We do not maintain comments in confidence, pay compensation for comments, or respond to comments. Any comments, feedback, ideas, or submissions through this site become the property of AVANA Vietnam, with no obligation to use your name unless permission is granted or required by law. You are responsible for the accuracy of your comments, and we assume no liability for comments posted by you or any third party.